Shipping policy

Shipping Policy

Welcome to WholeGYM's Shipping Policy page. We are committed to providing a straightforward and transparent shipping experience for all our customers across the United Kingdom. Below, you'll find detailed information about our shipping practices, including delivery times, order processing, and how to handle any issues that may arise during shipping.

Free Delivery on Every Order

At WholeGYM, we offer free delivery on every order, regardless of the purchase amount. This means no minimum purchase is required to enjoy free shipping. We believe in providing a seamless shopping experience, and covering shipping costs is part of our commitment to you.

Delivery Timeframes

Once your order is placed, you can expect it to arrive within 4-6 business days. This timeframe includes order processing and shipping. Please note that business days exclude weekends and public holidays.

Duties and Taxes

All duties and taxes are covered by WholeGYM, so you won't encounter any surprise fees when your order arrives. The price you see at checkout is the final price, and you won't pay anything extra beyond that.

Order Processing

Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been processed and is ready for shipping. This email will include your tracking information, allowing you to monitor your order's progress.

Tracking Your Order

We provide tracking information via email for all orders. Once your order has been shipped, you'll receive an email with a tracking number and a link to track your package. This ensures you can stay updated on your order's status from dispatch to delivery.

Delayed or Damaged Parcels

If your order is delayed or arrives damaged, please contact us immediately. You can reach us via email at wholegym.co.uk@gmail.com or through our contact form on the website. We will work with you to resolve the issue promptly, whether that means replacing the item or offering a refund.

Address Accuracy

Please ensure that your shipping address is accurate and complete when placing an order. An incorrect address may lead to delivery delays or undeliverable packages. If you realize there's an error in your address after placing an order, contact us as soon as possible so we can assist in correcting it.

Undeliverable Parcels

In the event that a package is returned to us as undeliverable, we will contact you to arrange a reshipment. Please note that if the package was undeliverable due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.

Shipping to Remote Areas

We strive to deliver to all areas across the United Kingdom, including remote locations. While delivery times to remote areas may vary slightly, we are committed to ensuring your order reaches you as quickly as possible. If you have concerns about delivery to your specific location, please contact us for more information.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to reach out. You can contact us via email at wholegym.co.uk@gmail.com or use the contact form available on our website. Our team is here to assist you with any inquiries you may have.

Thank you for choosing WholeGYM for your sports nutrition and supplement needs. We look forward to serving you and ensuring your shopping experience is as pleasant as possible.