Refund policy

Refund & Return Policy

At WholeGYM, we understand that sometimes a purchase may not meet your expectations. That's why we offer a straightforward and customer-friendly refund and return policy for all our products. Our goal is to ensure your shopping experience is as smooth as possible, from start to finish.

30-Day Free Returns

Every product purchased from WholeGYM can be returned free of charge within 30 days of delivery. There are no exceptions and no restocking fees. We even cover the return shipping costs, so you can shop with confidence knowing that if something isn’t right, you can easily send it back.

How to Initiate a Return

If you wish to return an item, you can start the process by contacting us through one of the following methods:

  • Email: Send us an email at wholegym.co.uk@gmail.com with your order number and details of the item you wish to return.
  • Contact Form: Use the contact form available on our website. Please include your order number and details of the item in question.

Once we receive your request, our team will provide you with a prepaid return shipping label and further instructions on how to proceed.

Condition of Returned Items

To be eligible for a return, items must be in their original condition. This means they should be unused, unaltered, and in the original packaging. Please ensure that all tags and labels are intact.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method used at the time of purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or credit card issuer.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item. This ensures that you receive the correct product as quickly as possible.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately via email or the contact form. We will arrange for a replacement to be sent to you at no additional cost. Our team will provide instructions on how to return the incorrect or damaged item.

Cancellations Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. We will do our best to accommodate your request. If the order has already been shipped, you will need to follow the return process once it arrives.

Returns After 30 Days

Unfortunately, we are unable to accept returns after the 30-day period. We encourage you to inspect your items upon delivery and contact us promptly if there are any issues.

Thank you for choosing WholeGYM. We are committed to providing you with the best possible service and ensuring your satisfaction with every purchase. If you have any questions or need further assistance, please do not hesitate to reach out to our support team.