Privacy policy

Privacy Policy

Welcome to WholeGYM. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the UK GDPR and the Data Protection Act 2018.

Information We Collect

When you visit our online store or make a purchase, we collect certain information to process your order and improve your shopping experience. This includes:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment information.
  • Order Details: Products purchased, order history, and transaction details.
  • Site Usage Information: IP address, browser type, and browsing behaviour on our site.

Cookies and Analytics

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. You can manage your cookie preferences through your browser settings.

We also use analytics tools to collect information about how visitors use our site. This data helps us improve our website and tailor our services to better meet your needs.

Payment Processing

All payments are processed securely through Shopify. Shopify collects your payment information to complete transactions and does not share this information with us. For more information on how Shopify handles your data, please refer to their privacy policy.

Sharing Your Information

We share your personal information with third parties only as necessary to fulfill your orders. This includes sharing details with suppliers and shipping partners to ensure your products are delivered to you. We do not sell or rent your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

Your Rights

As a customer, you have the right to access the personal information we hold about you. You may also request corrections to your information or ask us to delete your data. To exercise these rights, please contact us using the form on our website.

Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review our policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please reach out to us through the contact form on our website.

How to reach us

Email wholegym.co.uk@gmail.com or use the contact form on the site. WholeGYM, London, United Kingdom.